Instructional Material

RACI Matrix Exercise

As EU Development Partner at Amazon I designed, developed, and wrote the content for an online course about RACI Matrix addressed to 3Ps to educate about the interaction with Ops and High Leadership.

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What was my role in the project?

  • I designed, developed, and implemented this online training. 

  • I storyboarded and wrote all the content in English. 

  • I worked very closely with one subject matter expert in order to ensure quality and accuracy of the content.

  • I designed and developed all the e-learning modules using PowerPoint and internal sharing platform.

Effective Email communication training

I designed, developed, and wrote the content for an online course about Effective email communication destined to newly hired Ops Manager, delivered durning the onboarding seminar week.

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What was my role in the project?

  • I designed, developed, and implemented this online training. 

  • I storyboarded and wrote all the content in English and Italian. 

  • I delivered the training in live seminars in English, French and Italian.

Amazon's DG Classifier Instruction Manual 

With the Amazon DG Team, I designed a comprehensive instruction manual (VSOP) for the new classifier tool deployed in 2015. This instruction manual has been addressed to both new and experienced employees.

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What was my role in the project?

  • I designed, developed, and implemented this instruction manual. 

  • Worked closely with Amazons SME and 3P Stakeholders to ensure quality and clear communication.